Webinar Wednesdays

 

Late 2018, Women in Energy began hosting Webinar Wednesdays.  Each webinar begins at 12:15 pm and lasts for 30-45 minutes.  So grab your lunch, join fellow members and tune into one of our webinars.  All our webinars are presented by our Corporate and Individual members and other industry experts.

Our 2024-25 schedule is building and we are excited about some of the topics coming your way.  If you are a presenter, please feel free to complete the online form.  If you want to learn more about a topic, let us know.

Keep checking back because our schedule is routinely updated.

Dec
4
Wed
Customer Service in the Age of Social Media
Dec 4 @ 12:15 pm – 1:00 pm

There is no denying the role of social media in today’s society—especially for small to mid-sized businesses. Gone are the days of one-way communications from businesses to consumers. Today, successful retail energy businesses harness the power of social media to build their brand community, engage with prospects and customers, and above all else, offer unmatched customer service. In this second installment of our Women in Energy Customer Service Training, Ed Cardell, Senior Marketing Consultant at Warm Thoughts Communications, will touch on some of the learnings from Part 1, and exploring additional tools, skills and talking points to enhance today’s Customer Care Experience, even in the age of social media.

To register for this webinar, click here.


Dec
11
Wed
Customer Service Superiority – Differentiate & Dominate
Dec 11 @ 12:15 pm – 1:00 pm

Successful service companies dominate their marketplace by NOT blending in. They differentiate their services and deliver exceptional customer experiences. In this webinar, you will learn how to leverage common sense behaviors into relationship-building strategies. You will also learn processes that will enable your front-line team to handle difficult customers. The flowcharts, templates and diagrams in this webinar are priceless. You will learn strategies you can implement IMMEDIATELY.  To register for this webinar, click here.

A little about Steve . . .

Steve Coscia is one of the most widely published and quoted authorities in the mechanical trade industry. He has spoken at Eastern Energy Expo and numerous OESP Chapters have hosted his seminars. Thousands of professionals rely on Coscia’s instruction and more than 200 colleges and trade schools use his customer service curriculum and textbooks. Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. More about Steve

Dec
18
Wed
Technical Training for Non-Technical People
Dec 18 @ 12:15 pm – 1:00 pm

In our 2019 survey, our members asked that we offer a webinar that explained the heating equipment to non-technical personnel.  John Levey  will be doing just that.  Often you hear the words and terms but you don’t know what they mean in relationship to your job.  The intent of this webinar is to give you a little insight into what some of these terms mean:

  • A little about Fuel Oil
  • Low Sulfur
  • Bio
  • What is a degree day?
  • K-factors
  • Why do automatic customers run out of fuel?
  • Is service needed?

Part II that will be presented later will go over the types of heating equipment and more about tanks.

To register for this webinar, click here.

Jan
8
Wed
Our 3rd Annual State of the Delivered Fuel Consumer Survey Report
Jan 8 @ 12:15 pm – 1:00 pm

Consumer expectations are evolving, and how you communicate and engage with your customers can be the difference between sustained growth and going out of business. That’s why Tank Utility ran our third annual Delivered Fuel Consumer Survey!

We surveyed 450+ delivered fuel consumers on what they are looking for in a fuel supplier. There were many insights including:

  • The most effective marketing tactics to reach and retain potential customers
  • Key factors in fuel buying decisions and potential price points for value added services
  • Why customers stay AND leave fuel suppliers

To register for this webinar, click here.

Jan
15
Wed
Bioheat: Ambassador Education Program for Energy Professionals
Jan 15 @ 12:15 pm – 1:00 pm

Please join Advanced Fuel Solutions for the webinar, Bioheat: Ambassador Education Program for Energy Professionals.

Our session will include the following topics:

  • What is biodiesel / What is not biodiesel
  • Defining Bioheat®
  • How Bioheat enhances our fossil fuel
  • Talking to customers about Bioheat
  • Resources Available

 

Click here to register for our Bioheat Ambassador session and Tune-up on your knowledge of our fuel of the future! Session presenters will be Mark Smith / Leo Verruso, Advanced Fuel Solutions.

Feb
12
Wed
No Webinar Today
Feb 12 @ 12:15 pm – 1:00 pm

Thanks for taking time out of your day for our regularly schedule webinars!  We are not planning one for this date.  So stay tuned for other upcoming webinars.

Mar
11
Wed
Take Charge of Your Financial Future
Mar 11 @ 12:15 pm – 1:00 pm

Saving money can be tough enough but when you commit to shoring up your financial future, where do you start? We polled some of our members and got variety of questions and comments. In this discussion, we will explore some of the buzz words that surround investing for your future.  The goal of this webinar is to make you a better educated saver.  To register for this webinar, click on the Purple Button below.

Mar
18
Wed
Prepare for Every Meeting or Call – Setting the stage to drive immediate perception and improve the success you expect
Mar 18 @ 12:15 pm – 1:00 pm

During this webinar, we will discuss:

  • How to prepare for every engagement/call/meeting.
    • Why this is important at every level with whom we are working with, especially in this new age of social distancing & the culture of virtual meetings
  • We will review a best-demonstrated practice for opening any meeting.
  • Attendees will walk away with 2-3 ideas they can share and practice.

Click on the purple button to register!

 

Jul
22
Wed
2020 Pathways to Success: Career Opportunities within the Energy Industry
Jul 22 @ 12:00 pm – 1:00 pm

Join us as we celebrate and recognize our 2020 Mentorships award winners. It may be tough to do this virtually but it is still important to recognize our future. In addition to our ceremony, we have a special panel discussion planned. Our panelists include Ken Midgett, Lehigh Career and Technical Institute; Lynne Biddle, Service Manager with Burke Energy; Bobbi Hill, our industry outreach chair, W.B. Hill Company and Dee Perla, Star Gas.

 

To register for this special virtual event, click on the button below

 

 

Aug
26
Wed
Celebration of the 100th Anniversary of Women’s Suffrage
Aug 26 @ 12:00 pm – 1:00 pm

 

Join us for an exciting virtual event. We will be showcasing some of the women who have worked in the Energy Industry over the past 100 years. You will also have an opportunity to meet our Executive Board and Chairs of our Committees. Raise a glass of champagne and salute all women who help keep our families safe, secure and comfortable and to all that have come before us that helped pave the way.  Click on the blue button to advance register.