Successful service companies dominate their marketplace by NOT blending in. They differentiate their services and deliver exceptional customer experiences. In this webinar, you will learn how to leverage common sense behaviors into relationship-building strategies. You will also learn processes that will enable your front-line team to handle difficult customers. The flowcharts, templates and diagrams in this webinar are priceless. You will learn strategies you can implement IMMEDIATELY. To register for this webinar, click here.
A little about Steve . . . 
Steve Coscia is one of the most widely published and quoted authorities in the mechanical trade industry. He has spoken at Eastern Energy Expo and numerous OESP Chapters have hosted his seminars. Thousands of professionals rely on Coscia’s instruction and more than 200 colleges and trade schools use his customer service curriculum and textbooks. Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. More about Steve