About the Webinar:
As the world navigates the chaos created by COVID-19, your call handling team is quickly becoming your most powerful asset to keeping your crews busy! This webinar will engage your call center agents to WOW More Customers amidst the uncertainty circulating among homeowners. You are ESSENTIAL to the health, comfort, and safety of your customers. Come and learn how to proactively reassure your customers, customize and clearly deliver your build value statement, offer relevant additional services, and make outbound “Happy” calls to create new revenue streams–all while having a positively contagious attitude.
About the Presenter:
Erica Leonor is a highly influential Customer Experience Coach and Sales Trainer at Power Selling Pros. She actually considers herself a Master Jedi Trainer because one of her many talents is using “the force” to influence others to create WOW experiences for their customers. She has an extensive background in coaching and training that ranges from customer service to leadership, substance abuse treatment, and cultural awareness. She currently serves on the Board of Directors for Women in HVACR and thoroughly enjoys bringing opportunities to and creating awareness for women across the industry. She has a YouTube channel with her husband called “The Leonor Life” where they share their multicultural adventures with the world.
Erica too will be one of our presenters at our Annual Conference to be held August 2 & 3, 2020.
To register for this webinar, click on the blue button below.
