2020 Virtual Women in Energy Conference

Women in Energy adapted to our challenging times by putting together a 2-day Virtual Conference.  We offered our members and guests an opportunity to connect with industry professionals through educational programs and career-building resources.

We will keep our program on line so you can see the types of programs we offer.  Just click on each title to get an idea of what the session was about.

The event was recorded, so members will have access to all the sessions.  Those sessions, as well as our Webinar Wednesday webinars are stored in the Member Area of our website.  To enter that area, use your e-mail and password (if you don’t recall what that is, simply request a new one and check spam if you don’t see it within a few minutes).

Click here to view sponsors of our group and other sponsorship opportunities.  A special thanks to our 2020 Virtual Conference Sponsors and Presenters!  Thanks to the generosity of our sponsors, we were able to deliver our conference complimentary to all and even add door prizes!

We also awarded our Annual Woman of the Year award.  Click on the Blue Button to view that award!

Our 2020 Program Schedule

Note:  Click on each session to get a description of each presentation


Tuesday, June 23

Welcoming Comments, President, Roberta Fagan
11:15 - 11:30am

See who will be recognized as 2020 Woman of the Year.

11:35 - 12:15pm

Women are nurturers by nature. We tend to care for others before taking care of ourselves and overall, we are OK putting ourselves last.  However, during uncertain times or when higher than normal stress is present, our propensity to give to and take care of others can cause us to neglect ourselves.  When we stop focusing on self-care and taking care of ourselves the unfortunate reality is that we are creating a heightened negative environment. Simply, we are making it worse on everyone around us, and thus, we suffer the consequence.

Join us as we discuss:

  • Embracing why being selfish is self-less
  • Learning what you can do to enhance your self-care
  • Knowing how to balance self so you can balance others
  • Understanding family and work impacts of not taking care of your self

About the Presenter

Amy is passionate about helping individuals, teams and organizations realize their growth potential. She has more than twenty years experience designing marketing and sales strategies, facilitating leadership, marketing, and sales training, and coaching in the areas of self-awareness, communication skills enhancement and overall soft-skills for professional development.In addition to facilitating sales and leadership development programs for organizations, and speaking on leadership, feedback and management topics, she serves as an adjunct professor of business management, leadership, marketing and communications. She has received awards for marketing, communications, and sales campaigns and am a published author in the accounting, franchise, retail oil and propane, and retail dealer industries. My experience includes working for a top 20 US CPA firm, a national management consulting firm, and providing consulting services to clients in the dealership, accounting, business/family succession, retail oil and propane, and franchise industries.  She holds a Bachelor’s degree in Marketing and MBA in Leadership from Franklin Pierce University.




12:20 - 1:00pm

Stop being honest with your customers. It’s hurting your business. What I mean by this is– stop telling customers what you can’t do. They don’t care. They don’t care if you don’t give pricing over the phone. They don’t care if you don’t have availability today. They don’t care what your policies are. Even if all of that is true, they often misunderstand and misinterpret what you are really trying to say. What they care about is how you provide them with some kind of solution. It’s time to learn how to be really honest with your customers in a positive way. Knowing and practicing how to shift your responses will not only provide your customers with the WOW experience they are looking for, it will also instill confidence and belief in your employees to find proactive solutions for every problem that may arise. These 10 top things to never say, along with the tools on what you should say, is a vital step in transforming the growth of your employees, culture, and all around business.

About the Presenter

Erica Leonor is a highly influential Customer Experience Coach and Sales Trainer at Power Selling Pros. She actually considers herself a Master Jedi Trainer because one of her many talents is using “the force” to influence others to create WOW experiences for their customers. She received a BA in Anthropology from BYU-Hawaii and has traveled around the world working with and studying different cultures and peoples. She has an extensive background in coaching and training that ranges from customer service to leadership, substance abuse treatment, and cultural awareness. She currently serves on the Board of Directors for Women in HVACR and thoroughly enjoys bringing opportunities to and creating awareness for women across the industry. She has a YouTube channel with her husband called “The Leonor Life” where they share their multicultural adventures with the world.

1:05 - 2:00pm

These successful business leaders will share with the audience their experiences navigating change within their companies.  This change is varied – it could be folding in new companies and employees into their fold, adding new products or services to their energy offerings or it could be major company policies.

Learn the ups and downs our panelists have experienced throughout their careers.

About our Presenters

Cheryl Merchant is the CEO of Taco Comfort Solutions,  Cranston, RI




Jennifer Goldbach is the VP of Business Development, Rhoads Energy, Lancaster, PA

Wednesday - June 24

10 - 10:30am

This two-part session will be presented by:

Janene Naugle, Virtual Marketing Specialist, Utilities Employees Credit Union – her topic:

Managing Finances Today Makes Saving for Tomorrow Possible




Gina Katrinak, Investment Executive, Utilities Employees Investment Services – her topic:

Retirement Planning in Challenging Times

Please note: Securities and insurance products are offered through Cetera Investment Services LLC (doing insurance business in CA as CFG STC Insurance Agency LLC), member FINRA/SIPC. Advisory services are offered through Cetera Investment Advisers LLC. Neither firm is affiliated with the financial institution where investment services are offered. Advisory services are only offered by Investment Adviser Representatives.

Investments are: *Not FDIC/NCUSIF insured *May lose value *Not financial institution guaranteed *Not a deposit *Not insured by any federal government agency.


10:35 - 11:10am

This discussion will provide a general overview of what employer’s should be considering as they start to reopen following the COVID-19 pandemic, including best practices for employee accommodations requests, modified employment policies, and related compliance measures. Employers should consider the safest and most efficient methods for returning employees to work once government restrictions are lifted. This webinar will highlight these key legal considerations, as well as best practices that employers can implement to ensure continuity of essential business operations, while assisting employees who may have been impacted by the COVID-19 pandemic.


A little about Ruth Rauls . . .

Ruth represents management in employment litigation matters before federal and state courts, as well as federal and state agencies.She has extensive experience litigating matters at the trial and appellate levels in state and federal court in New Jersey and New York, as well as in private mediations and arbitrations. She has litigated claims arising under the New Jersey Consumer Fraud Act, the New Jersey Law Against Discrimination, and various other federal and state statutory and common law causes of action. Ruth draws on her litigation experience to counsel employers on how employment laws affect their business operations on a day-to-day basis. This includes advice on preventative practices to minimize workplace disputes, including accommodation and  harassment issues. Employers look to her for advice on personnel actions, including drafting employment agreements and conducting internal investigations on various workplace matters

A little about Lisa Koblin  . . .

Lisa assists employers with labor and employment disputes, including litigation in state and federal courts as well as mediation. She provides counseling on employee handbooks and policies, non-compete agreements, anti-discrimination statutes, wage and hour laws, and joint employer liability. Her experience providing human resources training covers topics ranging from conducting effective investigations, to complying with the Fair Labor Standards Act (FLSA), Title VII, the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA) and state and local employment laws.  She also represents clients responding to OSHA citations and unfair labor practice charges before the National Labor Relations Board (NLRB), and defends clients who arbitrate employee grievances before the American Arbitration Association.


11:15 - 11:55am

Our panel will discuss some of their experiences – good and bad – and how  they have handled them during this epidemic and how those experiences have proven positive to them.  This discussion is meant to let all know we are all dealing with a higher level of stress than usual and no one is really alone.  We will have some fun and share some stories.

Our panel includes:

Michelle Wilson, Consumer Focus, Portsmouth, NH

Bobbi Hill, W.B. Hill Co., E. Longmeadow, MA

Marci Gagnon, Qualpay, San Mateo, CA

Kristyn Schweitzer, Sprague Operating Resources, LLC, NH




NOON - 12:55pm

This session is designed for those that want to better understand the basics of heating systems for oil and propane.  John Levey presented an earlier webinar, Technical Training for non-Technical People.  That session was very well received and the attendees requested more information.  Thus fitting that this Part 2 be presented during our conference.  Members of our group can view Part 1 by going to the member section of our website.

John Levey, Oilheat Associates will be presenting this session and the attendee will learn more about:

  • Oilheat Systems
    • Warm Air
    • Steam
    • Hot Water Systems
    • Water Heaters
  • Controls – the “thing on the wall”
  • Service – what are technicians looking for?



Women In Energy Energy Sponsors

Women In Energy Energy Sponsors

Women In Energy Energy Sponsors
Women In Energy Energy Sponsors

Women In Energy Energy Sponsors

Taco Comfort Solutions
Burke Energy
Tank Utility

ADD Systems
Consumer Focus Marketing