Prepare for Challenges Before the Crisis

 Presented by David Heiser, PriMedia, Inc.

 About the Webinar:

While many aspects of the heating fuel/HVAC industry remain somewhat consistent, it does not take much of a shift – in weather, political news, supply constraints – to create a curve ball that will challenge your staff. To minimize the impact of these twists and turns, communication is key. That includes training your staff before and during the crisis, and communicating with customers across as many channels as possible.

 This presentation will walk you through your internal communications to train everyone on your team and your options for both proactive and reactive messaging with customers.