How to Elevate Service Standards to Gain & Retain Customers

Jodi Moore, Consumer Focus will be presenting this webinar:

About the webinar:

Competition in the energy space is fierce, and technical experience alone is no longer a guarantee of customer acquisition and loyalty. Exceptional customer service will set you above the rest. In this webinar, Jodi Moore of Consumer Focus Marketing will dive into a variety of simple, effective, and proven methods for elevating each interaction starting from the customer's first impression.

Participants will learn:

• ·         Dos and don’ts of customer interactions
• ·         Practical techniques to strengthen communication and avoid misunderstandings
• ·         How to handle difficult situations professionally
• ·         Strategies to keep customers coming back year after year
• ·         Action items you can implement immediately

Jodi’s presentation will cater specifically to the energy industry and show fuel and HVAC retailers how to provide exceptional customer service and build trust, satisfaction, and long-term retention among residential and commercial customers alike.